Do you offer monthly services?

We do not, for a couple of reasons. Our biweekly package was designed with a lot in mind— improving indoor air quality, reducing germs, manufacturer recommended care of surfaces and fixtures, quality of life, and maximizing the positive impact we can make on your mental health. We worked with many industry experts to design these services, including our in-house Certified Master Textile Cleaner. Monthly cleans do not meet our minimum criteria on any of these metrics. Our intelligently designed services truly work and that is evidenced by the demand for our services: offering only weekly and biweekly cleans, we are regularly on a waitlist for new clients. Adding a rotation that doesn’t help you and increases demand beyond what we can supply would be setting us both up for failure.

Can I schedule a weekend clean?

Our operating hours are Monday through Friday, 8am to 5pm. If you need a clean done outside of these hours, we may be able to accommodate you for a small additional fee. The fee is $25 per employee, which goes directly to the employees who volunteer to use their family time to help meet your needs. And, no: you don’t get to decide how many employees it will take to clean your home. Our salesperson bases the number of staff members on the amount of work to be done. (Commercial Janitorial clients are exempt from these fees by the nature of their needs and contracts).

How does the Security Deposit Guarantee work?

If your landlord is not blacklisted and you have allowed us to clean the entire property, you’re covered under our Security Deposit Guarantee. If you get money taken from your security deposit for re-cleaning, all you must do is send us a copy of the invoice for our records. The invoice will have an itemized accounting of your charges. We will cut you a check for those line items marked for re-cleaning, no questions asked. This does not apply to carpet cleaning. It also does not apply to maintenance, repairs, damage, painting, or lost items that you may be charged for. It will be nullified if you stay in the house between our appointment and your inspection. It does not cover partial cleanings: you landlord will not differentiate between areas we have cleaned and areas you have cleaned, and we cannot guarantee work that we did not complete.

How does the Satisfaction Guarantee work?

Every company makes mistakes: the measure of a company is not in the things they do right, but how they handle things when a job site goes wrong. If we missed the mark for you, please contact us in writing within 24 hours of your clean with a list of any areas you would like re-addressed. We are happy to come back and re-clean areas within our scope of work within 24 hours for free. We cannot guarantee work outside of a 24 hour window. The Satisfaction Guarantee covers all occupied homes, unless otherwise specified. Our email address is goodwitchcleaning@gmail.com. You can also text us at 785-630-3255.

Can you just clean part of my house for the move out clean?

Yes. Some clients ask us to clean the hard parts— usually the kitchen and bathrooms— while they complete the rest. This service is covered by our 24 Hour Satisfaction Guarantee, not our small-town-famous Security Deposit Guarantee. The itemized invoice does not notate which room a deficiency is in, and we cannot guarantee work that we have not completed.

Is there a deposit to schedule my clean?

Yes. We require a 50% deposit on all jobs. Our work schedule is pretty packed, and there are other customers on our waitlist, too. We need to know you’re truly serious about being on our schedule. The deposit goes towards that clean and at the end of it, you only pay the remainder.

Are there cancellation fees or rescheduling fees?

Cancelling with more than 48 hours’ notice bears no penalty. Cancelling with less than 48 hours’ notice incurs a forfeiture of deposit or fee of 50% of the job’s total, whichever is more. As soon as our Technician arrives, they’re on the clock. Avoid these fees by keeping us in the loop when life goes sideways— it is better to make alternate arrangements and not need them than to need them at the last minute and not have a plan in place.

How far in advance should I book?

You can definitely ask us about last-minute openings, but we typically book 3-4 weeks in advance. If you are moving during “Turn Season,” which is from May 1 to August 15 each year, you will want to book no later than March. We’re not joking. As the only company offering a Security Deposit Guarantee, the demand for our services at move-out time is insane. Thanksgiving and Christmas bookings are typically finalized 6 weeks in advance of each holiday, with a strong priority given to recurring clients who have been with us for more than 6 months: at Good Witch Cleaning Services, we believe that loyalty is a two-way street.

How far in advance can I book?

60 calendar days in advance, and if you do, our office staff will worship the ground that you walk on.

Is carpet cleaning included?

Not in the price we quote you. However, if you also need carpet cleaning services, we can get our partner, Little Apple Carpet Cleaning, dispatched to your home to do a bid. If you use another company for carpets, please schedule them at least 12 hours after we have estimated completion of your job. We would hate to delay them or ruin their pretty carpet-triangles.

Do I need to be there when you clean?

If you are a one-time client, we highly recommend being there at the completion of service so that you can take a look at our work and ensure you are satisfied. We also love having the opportunity to explain what we have done and let you know if there was anything to note about the property. We have been able to save tenants tons of money by advising them about damaged blinds, burnt out bulbs, and other actionable items. Until we finish, go to the dog park, coffee shop, library, for a pedicure, or anywhere that makes you feel relaxed. You deserve it! If you are home when we are there, we don’t mind provided you don’t do 90’s sitcom husband things to us: using a room while we are trying to clean it, walking across a freshly mopped floor before it dries, making a mess in an area we already cleaned. Please note that we complete our cleaning checklist in each room once per visit.

What do I need to do to the house before a Move-Out clean?

You need to make sure the house is empty (no belongings) and vacant (no humans or pets), and that we can access the property. We can’t create magic when we can’t access the surfaces needing to be cleaned, or when there are occupants making new messes. If we arrive and find personal property still present, additional fees will apply— whether we need to reschedule or add trash removal services. If packing and loading is not on schedule, keep us in the loop ASAP and our friendly customer service agents will help you build a plan.

What do I need to do to the house before a recurring clean?

No pre-cleaning required. Seriously, momma. You do enough. If you want to declutter surfaces so we can access them easier, we will always appreciate it but never expect it.

Do my utilities need to be on during my clean?

You need to make sure that all utilities are on for the duration of the clean. We need climate control (heat/air conditioning) between 65 and 75 degrees Fahrenheit, electricity, and hot water to do our work. If utilities are not on for the entire time, there will be a $100 charge. If we cannot complete the job because the utilities are turned off halfway through the clean, this will nullify the Security Deposit Guarantee / Satisfaction Guarantee, and we will charge you for the entire job. If that sounds crazy, you should know that a property manager once expected us to clean an eviction clean in -7 degrees with no heat or running water.

Can you use my cleaning chemicals and supplies?

We actually can’t. In order to maintain OSHA safety standards, we are required to train all team members on the safe handling of every chemical they ever use. We developed a world-class online training program that includes this training. To deviate from our prescribed list of chemicals, we would violate OSHA Safety Standard 1910.1200 Hazard Communication, and carry up to a $15,000 fine— or the standard would require us to hold a company-wide training for each chemical you want us to use, a process that costs well over $100 an hour in wages. This is why we stick to the chemicals we already provide.