Frequently Asked Questions
What does a move out clean include?
For on-Post housing, a PCS Clean will include:
Dry dust the light globes and vents; clean all door frames, window frames, shelves, closet rods, towel bars, kitchen and bathroom cabinets, walls, doors, windows, blinds, window sills, and baseboards; clean tubs, sinks, toilets, and water fixtures; clean dishwasher, microwave, stove, and refrigerator in place; sweep, mop and vacuum; sweep the garage.
For off-Post housing, a Move Out Clean will include:
Take down all the light globes and vents, hand wash them, dry them, and put them back. Clean all door frames, window frames, shelves, closet rods, towel bars, kitchen and bathroom cabinets (inside & out), walls, doors, windows, window tracks, blinds, windowsills, light switches, electrical outlet covers, every square inch of baseboards. Clean tubs, sinks, toilets-inside and out. Clean dishwasher, microwave, stove, and refrigerator (inside and out), including pulling out away from the wall and cleaning behind. Sweep, mop and vacuum. Sweep the garage.
Why move out pricing different on post?
Because Corvias’ requirements are a little less strict, we were able to design a package that met—but not exceeded—their expectations. This allows us to charge military families living on post to save up to 15% on their PCS Clean.
Can I schedule a weekend clean?
Our operating hours are Monday through Friday, 8am to 5pm. If you need a clean done outside of these hours, we may be able to accommodate you for a small additional fee. The fee is $25 per employee, which goes directly to the employees who volunteer to use their family time to help meet your needs.
How does the "security deposit guarantee" work?
If you get money taken from your security deposit for re-cleaning, all you must do is send us a copy of the invoice for our records. The invoice will have an itemized accounting of your charges. We will cut you a check for those line items marked for re-cleaning, no questions asked. This does not apply to carpet cleaning. It also does not apply to repairs, damage, painting, or lost items that you may be charged for. It will be nullified if you stay in the house between our appointment and your inspection.
Can you just clean part of my house?
In order to offer the Security Deposit Guarantee, we cannot offer partial cleans. The itemized invoice does not notate which room a deficiency is in, and we cannot guarantee work that we have not completed.
Is there a deposit to schedule my clean?
We do not require a deposit, just basic information.
Are there cancellation fees or rescheduling fees?
No. While it is not the intention of the fees, we have found that cancellation and rescheduling fees unfairly punish military families, due to the inherent uncertainty of the PCS process. We do ask that if any changes occur, you keep us updated.
How far in advance should I book?
You can definitely ask us about last-minute openings but we typically book 3-4 weeks in advance. If you are moving during “Turn Season,” which is from May 1 to August 15 each year, you will want to book 6-8 weeks in advance. We’re not joking. It gets crazy.
How far in advance can I book?
Is carpet cleaning included?
Not in the price we quote you. However, if you also need carpet cleaning services, we can get our partner, Little Apple Carpet Cleaning, dispatched to your home to do a bid. If you use another company for carpets, please schedule them at least four hours after us. We would hate to delay them or ruin their work.
Do I need to be there when you clean?
Please plan on being there to let us in and then again at the end for a walkthrough.
We love having the opportunity to explain what we have done, get you a receipt, and let you know if there was anything to note about the property. We have been able to save tenants tons of money by advising them about damaged blinds, burnt out bulbs, and other actionable items. In between, go to the dog park or a coffee shop or a library or for a pedicure or anywhere that makes you feel relaxed. You deserve it!
What do I need to do to the house before a clean?
You need to make sure the house is empty (no belongings) and vacant (no humans or pets). If there is stuff left behind, we will charge $100 per hour of time spent helping you move stuff around. If that sounds crazy, remember that rules only happen when craziness does. Tenants have left anything from a fridge full of food, to a live tarantula, to an entire canoe in their house. If packing and loading is not on schedule, just let us know the night before and we will try to accommodate you without a fee!
Do my utilities need to be on during my clean?
You need to make sure that all utilities are on for the duration of the clean. We need climate control (heat/air conditioning), electricity, and hot water to do our work. If utilities are not on for the entire time, there will be a $100 charge. If we cannot complete the job because the utilities are turned off halfway through the clean, this will nullify the Security Deposit Guarantee, and we will charge you for the entire job. If that also sounds crazy, you should know that a property manager once expected us to clean an eviction clean in -7 degrees without running water.
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Not quite sure exactly what you need? Do you have questions? Don't hesitate to call us at 785.630.3255 or fill out the contact form below.
We're here to answer any and all of your cleaning questions. We look forward to hearing from you.
Love Coming Home
We are a woman and veteran owned residential cleaning company based in St. George, KS. We service homes within a 50 mile radius of Fort Riley, both on and off post.
We are bonded and insured, and home to the ONLY IICRC Certified House Cleaning Technicians in the State of Kansas.
We are the only member of the Association of Residential Cleaning Services International (ARCSI) and the International Sanitary Supply Association (ISSA) in one hundred miles. We are members of the Manhattan Area Chamber of Commerce. Each one of these organizations hold us to a higher standard of ethics and quality than the average cleaning company.
Our mission is to provide dignity for all. Dignified work and a dignified wage for employees, and confidential and compassionate care for our clients.
- Amber Starling, Founder